Frequently Asked Questions

e:PROGRESS is designed by Honda for your Honda EV. Purchase your compatible EV charger through e:PROGRESS to use Intelligent Charging. Intelligent Charging helps you to save time, carbon, and money by automatically managing your charging for you. e:PROGRESS connects to your car, your charger, and your tariff to schedule the cleanest, greenest, or lowest cost time to charge.

e:PROGRESS automatically generates an Intelligent Charging plan for you. Simply setup your e:PROGRESS app once then keep your vehicle connected to your charger when it is not in use. e:PROGRESS will automatically select the cleanest, greenest, or lowest cost time to charge based on your departure time and your preferences.

When you connect your vehicle to your charger, your e:PROGRESS app will automatically generate an Intelligent Charging plan for you. Your Intelligent Charging plan takes into account your current level of charge, your desired level of charge, your tariff cost, and your optimisation mode preference. With Intelligent Charging, your vehicle will be charged to the level you need it, when you need it.

Complete this form to register for e:PROGRESS. After completing the form, you’ll receive a link to arrange your free, no obligation survey with our installation partner, British Gas. Once your charger is installed, you’ll receive a link to activate your free one year subscription.

You will require a compatible vehicle and charger and will need an active MyHonda+ account. The Core Connectivity package must be enabled for your Honda EV.

e:PROGRESS works with any dynamic, dual rate, or flat rate tariff and is designed to support the Agile Octopus tariff. We recommend using a dynamic or dual rate tariff to receive the maximum benefit from e:PROGRESS.

e:PROGRESS is an exclusive service for Honda drivers and is designed by Honda for your Honda EV. See our list of compatible vehicles here.

Only compatible chargers purchased through e:PROGRESS can be used with the e:PROGRESS service. You can purchase a compatible charger by completing this form.

Yes. e:PROGRESS works with any dynamic, dual rate, or flat rate tariff. Consider switching to the Agile Octopus or a dual rate EV tariff to receive the maximum benefit from Intelligent Charging.

Only compatible chargers work with the e:PROGRESS service. You must purchase your compatible charger through our installation partner, British Gas Local Heroes.

Very little, if any at all. Despite being an advanced technology, electric cars are remarkably simple to maintain and the same goes for chargers. However, if you do experience any issues, e:PROGRESS is here to support you. Included with our service is three years’ remote diagnostics and repairs. If an onsite visit is required or you experience any in-warranty issues, we’ll liaise with the installer and/or manufacturer on your behalf.

The location of the charger will depend on the distance from your consumer unit and the available power at your selected location. Our installation partner, British Gas, will advise you on the best location for your charger during your free, no obligation, home survey.

Complete this form to register for e:PROGRESS and receive your link to arrange your free, no obligation, home survey with our installer British Gas. You must purchase your compatible charger through British Gas.

Our installation partner, British Gas, will arrange a virtual survey of your property. This survey ensures that your charger can be safely installed and identifies any additional works that may be required. If your installation is complex you may require an in-person survey with your British Gas engineer.

After completing the registration form, you will receive an email with a link to arrange your survey. It takes up to one week to complete your survey and approximately three weeks to install your charger. Your installation may take longer than this if your property requires additional works, such as electrical upgrades, or if our installer is required to submit an application form for your property. An application form is required if your household load is close to the limit of your main fuse. Most agencies respond to applications within 1 – 4 weeks however, some agencies, such as Scottish and Southern Energy (SSE) may be slower.

Your charger will charge any EV. However, you must have a compatible Honda EV to use e:PROGRESS and benefit from Intelligent Charging.

Your first year is free. After your first year, you’ll be charged £52 per year to benefit from Intelligent Charging.

We have calculated that Honda e drivers can save up to £400 per year by using e:PROGRESS intelligent charging. These savings are based on an average household energy consumption of 4200 kWh per year plus the energy consumed by a Honda e travelling 8,000 miles per year (22 miles per day) with an efficiency of 4 miles/kWh, or 2000 kWh. The monetary savings are calculated by comparing the cost of this energy when powered by Agile Octopus against a standard flat tariff with a rate of 17.4p/kWh and a standing charge of 25p/day. Tariff pricing for Agile Octopus is based on the past 12 months’ data (up to June 2021) for the London area. Vehicle charging costs are based on e:PROGRESS intelligent charging selecting the half-hourly periods with the lowest prices on the Agile Octopus tariff between 6pm and 6am each day. The vehicle charging rate is fixed at 6.6kW/h. Your savings will differ based on your household consumption, vehicle usage, driving style, and location.

You do not need to switch tariff. However, you should consider switching to a dynamic or dual rate tariff to receive the maximum savings from e:PROGRESS.

The Agile Octopus tariff offers a different price for electricity every half an hour and is linked to the wholesale market.

By using the Agile Octopus tariff, you benefit from negative market pricing meaning you can be paid to charge your car! Your Intelligent Charging plan will automatically select the lowest cost times to charge your car.

Octopus Go offers four hours of low cost electricity between 00:30 and 04:30, every day. Octopus Go is an example of a dual rate tariff, other dual rate tariffs are available.

To switch tariff, contact your new energy provider.

Your tariff switch will complete in six days under the Energy Switch Guarantee.

If you have a flat rate tariff, such as the price capped Standard Variable Tariff, you can still benefit from e:PROGRESS. You can optimise your charging for the cleanest and greenest times, when the renewable generation is high, or you can connect your solar panels to charge when the sun is shining.

You will receive the maximum benefit from Intelligent Charging by switching to a dynamic or dual rate tariff.

Your Intelligent Charging plan will automatically schedule your charging for the lowest cost off peak period of your dual rate tariff.

e:PROGRESS links to your dynamic tariff to automatically schedule your charging at the lowest cost times. You do not need to manually check prices or manage your schedule, simply keep your vehicle connected when it is not in use and e:PROGRESS will automatically generate your Intelligent Charging plans for you.

You do not need a smart meter to use e:PROGRESS. However, you may need a smart meter to be eligible for a dual rate or dynamic tariff. Contact your energy provider for more information.

You will always be able to charge immediately using the charge now functionality in the e:PROGRESS app.

Yes. Your Intelligent Charging plan is based on your departure time, your desired level of charge, and your optimisation preference.

Simply set your minimum and target level of charge during the initial setup of your e:PROGRESS app then connect your vehicle when it’s not in use.

You should connect your vehicle whenever it is not in use. This will allow e:PROGRESS to generate the cleanest, greenest, and lowest cost Intelligent Charging plan for you.

e:PROGRESS automatically manages your charging for you and does not require any input after your initial setup. Keep your car connected for as long as possible to gain the maximum benefit from Intelligent Charging.

Yes! Simply enter the specification of your solar panels into your e:PROGRESS preferences. Your Intelligent Charging plan will automatically manage your charging based on the predicted output of your solar panels. Use solar charging with your energy tariff or use your solar panels to reduce the emissions generated by charging your EV.

No! The e:PROGRESS solar optimisation is hardware free and works with any solar system. Your Intelligent Charging plan is based on the predicted generation of your solar panels.

The e:PROGRESS cost optimisation mode will automatically generate the lowest cost Intelligent Charging plan for you based on your tariff and your preferences.

The e:PROGRESS carbon optimisation mode will automatically generate the lowest carbon Intelligent Charging plan for you based on the carbon emissions of the grid and your preferences.

The e:PROGRESS balanced optimisation mode will automatically generate an Intelligent Charging plan that reduces both the cost and carbon emissions of charging.

The e:PROGRESS solar optimisation is an AI prediction based service and does not require any hardware.

The e:PROGRESS solar optimisation uses your solar system specification and your location to predict the output of your solar panels. Your cost, carbon, or balanced Intelligent Charging plan will automatically take into account your predicted solar output.

The e:PROGRESS solar optimisation can be used with the cost, carbon, or balanced optimisation modes. Simply provide your solar system specification in your e:PROGRESS preferences to use the e:PROGRESS solar optimisation.